cbaje FAQ – Your Questions Answered

Go to the Login page and click "Forgot Password". Enter the email address linked to your cbaje account and we will send you a reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder. If you still cannot access your account, contact support via live chat.

No. cbaje allows one account per person, per household and per device. Creating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended and any winnings being voided. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Accounts can be locked for several reasons: too many failed login attempts, a security flag on the account, or a self-exclusion request that was previously submitted. In most cases, you can unlock your account by verifying your identity via the email link we send. If the lock persists, reach out to our support team with your registered email address and they will investigate within a few hours.

cbaje accepts deposits and withdrawals via the three most popular mobile banking platforms in Bangladesh:

• bKash — instant deposits, withdrawals processed within 1–3 hours
• Nagad — instant deposits, withdrawals processed within 1–3 hours
• Rocket — instant deposits, withdrawals processed within 2–4 hours

All transactions are processed in BDT with no currency conversion fees.

The minimum deposit at cbaje is 200 BDT. This applies to all payment methods including bKash, Nagad and Rocket. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our security process.

Most cbaje withdrawals are processed within 1 to 4 hours depending on the payment method. bKash and Nagad are typically the fastest. Withdrawals submitted during peak hours or over weekends may take slightly longer. If your withdrawal has not arrived within 6 hours, contact support with your transaction reference number and they will check the status for you.

cbaje does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your mobile wallet. Your mobile banking provider may apply their own standard transaction fees, but cbaje does not add any charges on top of that.

Withdrawals can be rejected for a few reasons: the mobile number on your cbaje account does not match the wallet you are withdrawing to, you have an active bonus with incomplete wagering requirements, or your account requires identity verification. Check your email for a notification from cbaje explaining the reason. If you are unsure, contact support and they will walk you through the steps to resolve it.

cbaje offers a welcome bonus on your first deposit. The current offer is available on the Offers page — the details including the match percentage, maximum bonus amount and wagering requirements are all listed there. The welcome bonus is available to all new players who register and make their first deposit within 7 days of creating their account.

A wagering requirement is the number of times you need to play through your bonus amount before you can withdraw any winnings generated from it. For example, if you receive a 1,000 BDT bonus with a 20x wagering requirement, you need to place a total of 20,000 BDT in bets before the bonus converts to real withdrawable cash. Your deposit funds are always available to withdraw — only the bonus portion has wagering attached to it.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the wagering requirement is fully met. If you request a withdrawal while a bonus is active, the bonus and any associated winnings will be forfeited. Your original deposit amount can still be withdrawn at any time. If you want to remove a bonus from your account without completing the wagering, contact support before making any bets.

Not always. Most slot games at cbaje contribute 100% towards wagering requirements. Live casino games and table games typically contribute at a lower rate — usually between 10% and 20%. Fishing games generally contribute 100%. The exact contribution rates for each game category are listed in the bonus terms on the Offers page. Always check the specific terms for each promotion before you start playing.

Yes. All games at cbaje use certified Random Number Generators (RNG) that are independently tested and verified. This means every spin, card draw, dice roll and fish spawn is completely random and cannot be predicted or manipulated. The RTP (Return to Player) percentage for every game is published and available to check before you play. cbaje does not alter game outcomes in any way.

RTP stands for Return to Player. It is the percentage of all wagered money that a game is designed to pay back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will theoretically return 96 BDT for every 100 BDT wagered over millions of spins. RTP is a long-term statistical average — it does not mean you will win 96% of your bets in a single session. Higher RTP games generally give you better value over time.

Some of the highest RTP games currently available at cbaje include:

• Double Exposure Blackjack — RTP 99.3%
• Bingo Fishing — RTP 97.1%
• Fishing Yi Lu Fa — RTP 96.9%
• Legend of Perseus — RTP 96.8%
• Ganesh Gold — RTP 96.5%

RTP figures are verified and displayed on each individual game page.

Many slot games at cbaje offer a demo or free play mode that lets you try the game without using real money. Live casino games, fishing games and crash games require a real money balance to play. To access demo mode on eligible slots, simply open the game from the lobby — you will see an option to play for fun before switching to real money mode.

If a game disconnects or freezes during an active round, cbaje's system automatically completes the round on the server side and records the result. When you reconnect and reload the game, the outcome will be displayed and your balance updated accordingly. If you believe a round was not settled correctly, contact support with the game name, approximate time and your account details and the team will review the server logs.

Yes. cbaje has a dedicated mobile app available for Android and iOS devices. The app offers faster loading times, biometric login support and access to exclusive mobile-only bonuses. You can download it from the App page. If you prefer not to download anything, the full cbaje platform also works perfectly in your mobile browser — no app required.

If a game is not loading, try these steps in order:

• Refresh the page or close and reopen the app
• Check your internet connection — switch between Wi-Fi and mobile data to test
• Clear your browser cache or app cache
• Make sure your app is updated to the latest version
• Try a different browser (Chrome or Firefox work best on Android)

If the problem continues after trying all of the above, contact support with your device model and the name of the game that is not loading.

You can set daily, weekly or monthly deposit limits directly from your account settings. Go to your profile, select Responsible Gaming, and choose the limit type and amount. Limits take effect immediately when you lower them. If you want to increase a limit, there is a 24-hour cooling-off period before the change applies — this is intentional and designed to protect you from impulsive decisions.

Yes. cbaje offers a self-exclusion tool that lets you pause your account for a set period — 24 hours, 7 days, 30 days or longer — without permanently closing it. During the exclusion period you will not be able to log in, deposit or play. Your account balance is preserved and available when the exclusion period ends. You can request a self-exclusion from your account settings or by contacting support directly. Full details are on the Responsible Gaming page.

The minimum age to register and play at cbaje is 18 years old. This is a strict policy with no exceptions. cbaje reserves the right to request age verification documents at any time. If a player is found to be under 18, their account will be immediately closed, all deposits returned and any winnings voided. Please do not attempt to register if you are under 18.